Frequently Asked Questions

Answers to all your questions
about 7u7i, right here

From deposits and withdrawals to the VIP Club and live dealers — find detailed and reliable answers to 7u7i's most popular questions all in one place.

Questions that come up while using 7u7i are organized on this page into four sections — deposits, VIP benefits, withdrawals, and live dealer games. Every answer is written in direct, clear language so you can find the right information without any hassle. If your question is not here, contact our 24/7 live chat or email.

Detailed Q&A

The most popular questions

Choose your topic from the sections below and read the answer.

How to deposit money

The minimum deposit at 7u7i for any payment method is ৳200. No deposit below this amount is accepted. bKash, Nagad, Rocket, or bank transfer — the limit is the same across all methods. You can start with a small amount and still take advantage of the welcome bonus.

Log in to your 7u7i account and go to the Cashier or Deposit option. Select bKash as your payment method, enter the amount, and send money to the number shown on screen or as directed. Once you enter the transaction ID correctly, your balance will be updated within a few minutes.

To deposit via Nagad, go to the Cashier the same way and select Nagad. Set the amount, then send money to the number shown on the payment page using the Nagad app or dial. Make sure to save the reference or transaction ID — if there is any issue, you can get it resolved quickly by providing this to support.

Deposits normally reflect within a few minutes. If more than 15-20 minutes have passed, contact the 24/7 live chat with your payment transaction ID and amount. Emailing with a screenshot also works quickly. If you sent the money to the wrong number, let support know about that as well.

VIP Benefits

The more you play and stay regularly active, the more 7u7i automatically reviews your account activity and moves you to the next VIP tier. There is no need to apply separately. Simply continuing to play regularly is the best way to get upgraded.

VIP members enjoy weekly cashback, priority support, and special promotional offers. As you move to higher tiers, the cashback rate increases and you get earlier access to new games or features. A dedicated account manager may also be available at higher tiers.

7u7i has a total of five VIP tiers: Bronze (up to 0.2% weekly cashback), Silver (up to 0.4%), Gold (up to 0.6%), Platinum (up to 0.8%), and Diamond (up to 1.0% weekly cashback). The higher the tier, the greater the benefits.

Each week, cashback is calculated based on your net losses. Cashback is credited directly to your 7u7i account at the rate set for your VIP tier. For example, Diamond members can receive up to 1.0% back every week. Full details of the calculation can be found on the promo page.

Withdrawals

Yes, withdrawals at 7u7i are processed seven days a week, 24 hours a day. Whether it is night or a holiday, your withdrawal request is usually completed within 15 minutes to 2 hours — via bKash, Nagad, or Rocket, whichever method you use.

Yes, for security reasons 7u7i only sends money to the wallet or bank account whose owner's name exactly matches the name on the 7u7i account. Withdrawals to third-party wallets are not permitted. This keeps your account protected from fraud.

The standard withdrawal time at 7u7i is 15 minutes to 2 hours. In most cases it is even faster. If there is document verification or unusual activity, it may take a little longer, but that is an exception. You can check the status via live chat while the process is underway.

Yes, but you need to meet the wagering requirement first. For example: if you deposit ৳1,000 and receive a ৳1,000 bonus, that ৳1,000 bonus must be wagered 10 times — a total of ৳10,000 in bets — before winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only, not the deposit amount.

The minimum withdrawal amount at 7u7i is ৳1,000. Withdrawal requests below this amount are not possible. Once your balance is ৳1,000 or more, you can withdraw at any time via bKash, Nagad, Rocket, or bank transfer.

Live Dealer Games

Teen Patti is a classic three-card Indian poker-style game where you try to have the highest-ranking hand. In Andar Bahar, a joker card is turned face up and you bet on which side the next card of the same value will appear — "Andar" (left side) or "Bahar" (right side). Both games have simple rules and a short learning curve.

The live dealer tables at 7u7i are designed with different budgets in mind. There are tables with separate betting limits for everyone from new players to experienced high rollers. The specific limits for each table are displayed next to it in the game lobby.

Yes, in live dealer games a professionally trained dealer streams live via video from a studio or a real casino. You can watch the cards being dealt in real time, chat with the dealer, and interact with other players. It is a complete casino experience from home.

7u7i's live casino is fully mobile-friendly. You can join live tables directly from the browser on any Android or iOS smartphone. No separate app download is needed. A stable internet connection is all you need to enjoy smooth streaming.

Many live studios have dealers who speak different languages, and you can communicate via the chat feature. 7u7i's customer support is available in Bengali 24/7, so if you need help with anything during a game, reach out via live chat in Bengali.

Didn't find the answer to your question?

If you have any question beyond this list, 7u7i's support team is always by your side. Talk in Bengali and get a quick resolution.

24/7 Live Chat — Bengali & English
Log in now